TECHNICAL SUPPORT

Responsibility/Main competences 

Support is the client support administration once the application is in genuine use. This help can be comprised both by the reaction of utilization questions and by the goals of issues that emerge. Among its abilities is: Assist the client, register their cases or questions, follow up on the open issues to react, and so on.

Read More: Support technitian

Names of similar positions 

Technical Support Engineer, Global Support Engineer, Customer Service, Customer Care. There is Technical Support and Functional Support.

Occupation strategic 

Help the client in questions about the utilization or investigating of the application, when it isn't being developed.

Activities carried out 

Answer inquiries concerning the utilization of the User System.

Resolve framework blunders revealed by clients.

Report to the advancement territory the mistakes distinguished to maintain a strategic distance from them in future undertakings.

Record the arrangements executed.

Record visit requests with their individual reactions.

Configuration and association of machines to PC systems.

Gear configuration and maintenance.

System cabling affirmation.

Help and support remotely and by phone.

Installation and configuration of fringe gadgets.

Installation, configuration and support of Windows, Linux and Mac working frameworks.

Deal with the email administration.

Recognition and disposal of infections and/or spyware.

Recuperation of erased or annihilated information.